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We’re here to support you even before you decide. Whether you’re curious about a specific bag or just exploring, we welcome all questions — and are happy to share examples of how past clients experienced their journey with us. No pressure, no rush — just honest guidance and open conversation.
Read moreWe treat every order with care — not just as a transaction. At every key stage, we’ll proactively update you. Before shipping, your bag will go through a final round of gentle cleaning and careful inspection, followed by a personalized video showing its true condition and every detail — including an NFC chip scan, if applicable, for instant authenticity verification. If anything doesn’t feel right at any point, we offer a full refund — no questions asked.
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This bag was restored beautifully. The black leather strap and gold chain strap also look brand new. The customer service was fantastic as well - Jason was extremely thorough when answering all of my questions. This bag basically looks brand new. I’m so glad I bought it here instead of paying twice as much at the LV store. I love the idea of recycling as well. Shipping was also much quicker than expected. I received it just 10 days after placing the order. Happy customer. :-)
I was blown away by the customer service and care that I was given while going through the ordering process. I received my bag early and I’m convinced it’s brand new. I will never again risk ordering a previously owned luxury item from anyone but Empyrean.
I thought about not writing a review because I don’t want anyone to discover my hot spot but the company and the team deserve accolades for what they are doing. I had a better experience with them than I did with Louis Vuitton More than satisfied with my purchase
I’m genuinely impressed. The packaging was elegant, the leather feels soft and fresh, and the bag looks brand new. It’s a fantastic choice if you love designer bags and value both quality and craftsmanship. After I placed the order, the seller proactively shared close-up details and an NFC chip scan video before shipping — which gave me great peace of mind.
All Empyrean prices include applicable taxes and fees. Enjoy a seamless shopping experience with no additional charges at checkout.
Read moreIf for any reason you are not fully satisfied with your purchase, we offer a worry-free return policy within seven days of receiving your item.
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