Before You Buy

Before you ever place an order, we’re here for you. Whether you're deciding between styles, wondering how restored pieces compare to new ones, or simply exploring — we genuinely welcome all your questions. We’re more than happy to walk you through every detail, share photos, explain what to expect, and even offer real examples of past clients’ purchase journeys — including the actual videos we sent before shipping.

We believe every purchase should feel personal and pressure-free. That’s why we never rush you, never push, and always aim to create a space of honest conversation and support. If you'd like us to help search for something special, we’ll do our best to match you with a piece that fits — and we’ll be transparent about any restoration work it has received. We want you to feel fully confident before saying yes.

With Empyrean, your journey begins with trust — and that begins before your purchase ever does.