We Stand Behind Every Restoration. If You're Not Delighted, Return It.
At Empyrean, we take pride in restoring luxury with soul. Every piece is carefully inspected, expertly refinished, and thoughtfully presented to ensure it arrives ready to impress. But if for any reason you're not absolutely in love with your purchase — we offer a 100% money-back guarantee.
What’s Covered:
-
Full refund if you're not satisfied within 7 days of receiving the item
-
No restocking fee
-
No questions asked, as long as the product is returned in original condition
-
Applies to all Empyrean Restored items
Return Conditions:
-
Item must be unused and in original condition
-
Security tag and dust cover must remain attached
-
Must include all original packaging, authentication cards, and accessories
-
Return must be requested within 7 days of delivery confirmation
Please note: Removing the Empyrean security tag voids the refund guarantee.
How to Initiate a Return:
-
Email us at service@empyreanatelier.com within 7 days
-
Include your order number, brief reason for return, and a clear photo of the item with tag attached
-
We’ll reply with a return label or shipping instructions
-
Once received and inspected, your full refund will be issued within 5–7 business days
Friendly Reminder:
Each Empyrean piece is one-of-a-kind. If returned, it will be re-curated into our collection for the next collector to cherish.
Have questions? We're happy to help — just reach out to us.
Contact: service@empyreanatelier.com