Personalized Video & Your Full Peace of Mind
At Empyrean, we believe trust is built through transparency — and that begins before your order ever leaves our hands.
Final Video Verification, Just for You
Before we ship your restored piece, our team will carefully perform a final round of gentle cleaning and inspection, ensuring every inch of the bag is ready to meet our standards — and yours. Then, we’ll film a detailed video of the actual item you will receive under natural daylight.
This video will show every angle of the bag — including close-ups of the handles, corners, stitches, hardware, interior, and any subtle details unique to its story. If the item includes an NFC chip, you’ll see us scan it in real-time for instant authenticity verification.
You’re also welcome to request specific shots or ask to see certain details more clearly — we’re here to make sure you feel fully confident before confirming shipment.
You Approve, Then We Ship
We never ship anything without your approval. You’ll receive the video link via your preferred contact method, and we’ll wait for your go-ahead.
This process is not just about quality control — it’s about giving you the final say. We want you to be genuinely excited when your package arrives, not uncertain.
Changed Your Mind? No Problem.
If at any point before shipment, you decide it’s not the right fit — whether due to size, color, condition, or simply a change of heart — we will immediately issue a full refund, no questions asked.
We truly mean it. No forms. No pressure.
Why We Do This
Luxury restoration is a delicate craft — and so is trust. We understand that shopping for pre-owned items online can feel risky. That’s why we remove the guesswork, and make it our responsibility — not yours — to ensure the experience is personal, clear, and comfortable.
From first look to final decision, you're always in control.