After You Order

At Empyrean, we treat every order with care — not just as a transaction, but as the start of a meaningful relationship. Once your purchase is confirmed, our team begins a thoughtful, multi-step process to prepare your bag for shipment — with full transparency every step of the way.

• Proactive Updates, Every Step
  You won’t be left wondering. From internal verification and authentication to final preparation, we’ll keep you informed at each key stage through timely updates from our Concierge Team.
  
  
• Final Cleaning & Inspection
  Before your bag leaves our studio, it goes through one final round of gentle cleaning and careful inspection — ensuring it arrives in the best possible condition, both inside and out.
  
  
• Personalized Video Documentation
  We’ll film a short, personalized video that highlights your exact piece — showing detailed close-ups of the bag’s condition, hardware, stitching, and overall finish.
  If the bag is equipped with an NFC chip (as many modern Louis Vuitton bags are), we’ll also include a live NFC chip scan in the video so you can verify authenticity yourself as soon as the bag arrives.
  
  
• Full Refund, Anytime
  If at any point — before or after the bag is shipped — you feel unsure or change your mind, we’ll gladly provide a full refund, no questions asked. Your trust and peace of mind will always come first.

We believe luxury should feel personal, reassuring, and completely transparent — and we’re here to make sure your experience reflects that.