Once It’s Shipped

Once your restored piece leaves our studio, our commitment to care doesn’t stop there — in fact, it’s just the beginning of your journey with Empyrean.

• Insured & Tracked Shipping
  We only use fully insured, trackable shipping services with signature confirmation, so your item is protected every step of the way. You'll receive tracking details as soon as the package is on its way, and our team is here if you ever need support in transit.
  
  
• Elegant Unboxing Experience
  Every order is packaged with intention. Depending on your preference, your bag will arrive in either Empyrean’s signature restoration packaging or the original brand packaging, both designed to protect and honor the craftsmanship of your piece.
  As a thoughtful touch, we also include small Empyrean-curated gifts to enhance your unboxing experience — because receiving luxury should feel magical.
  
  
• 2 Years of Worry-Free Repairs
  We stand by our restoration work long after delivery. If anything goes wrong with the repairs or craftsmanship we've completed, simply reach out — you’re covered by two full years of complimentary repairs, no matter where you are. We’ll guide you through the process and make it as seamless as possible.
  
  
• Ongoing Care & Relationship
  Our support doesn’t end at delivery. Whether you have care questions or simply need advice — we’re always here. At Empyrean, we value every restoration as the beginning of a lasting relationship.